Sizing

What size should I order?

We totally understand that all of our beautiful customers are different shapes and sizes, and sometimes it is difficult to shop online because you can't try anything on! We have created a general sizing guide to help you decide which size would be best for you.

We also try to provide specific details about each product in the description, so don't forget to check there! If you still have questions about that dress you're lusting after, just drop us a line at shopattaylors@gmail.com and we will try to provide any information you need to make your decision!

I’m unsure about a size or I have a fit question. How do I find this information?

We know the every one of our amazing customers has her own unique shape and size - that’s what makes you all beautiful! Please see our general sizing guide for general information on the fit of our mouth-watering new arrivals. If you still have questions about a specific item or measurement guidelines, get in touch with us at shopattaylors@gmail.com and we’ll help you out!

Ordering

Can I place my order over the phone?

You've got our digits, and we would love to help you order over the phone!

You can reach Taylor's at shopattaylors@gmail.com or call us at (912) 764-7395 Monday-Friday 9:00AM-10:00PM EST. 

To speed up the process, please have the product name(s) of the piece(s) you want to purchase on hand when you call. We don't want there to be a delay before your new closet candy is ordered!

Please note that we are unable to take PayPal orders over the phone.

What payment options do you accept?

We accept American Express, Discover, MasterCard and Visa debit/credit card payments, and PayPal. We don't accept money orders or direct bank transfers.

Will I be charged sales tax on my order?

Applicable sales tax will be added automatically to your order if appropriate based on your shipping location. If you do not see sales tax added to your order amount at checkout then you will not be charged sales tax.

How do I apply a gift card code or a promo code at checkout?

At checkout, go to your order summary and enter your code in the text box that says "Gift Card or Discount Code".

Can I use promo codes with the purchase of already discounted items or sale items?

Promo codes and offers cannot be combined with already discounted items or sale items.

Can I use promo codes and/or discounts with gift card purchases?

Discounts and promo codes cannot be used for the purchase of a gift card.

Was I charged twice?

We know what a scary feeling that is! Luckily, your card should only be charged once when your order is submitted.

If you just placed your order, what you are seeing on your bank account is an authorization. This is a common bank practice handling debit/credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 - 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your debit/credit card.

To make sure your card doesn’t accidentally get run twice, please only click the "Place Order" button once!

I get an error message when I enter my shipping and billing addresses. What’s going on?

Error messages are so pesky, aren’t they? If you are receiving one, there may be a problem with your credit card information, billing or shipping address. The billing address has to match exactly what your bank has on file. Double check all of your information closely and look for any typos. Sometimes re-formatting the names and addresses in your billing information does the trick!

My order won't go through. What should I do?

You’re so close to having your dream items headed to you, and then the order won’t submit! It’s the worst feeling. If you’re still receiving an error message after checking over your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Whatever you do, only click the "Place Order" button once… we would hate for your card to be authorized more than once by mistake!

If you continue to receive error messages, please contact us by phone at (912) 764-7395 Monday-Friday 9:00AM-10:00PM EST.  

I need to change something on my order. How can I do that?

Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! Our associates are always trying to beat their records, which means they pack and ship orders fast! Once they initially process your order in the warehouse (usually within 2-4 hours) we will be unable to change or cancel your order.

Where is my order confirmation?

Yes, you've placed an order! As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. If, for some reason, you didn’t get an email, please check your spam folder.

Shipping

When will my order ship?

We offer several shipping rate options (see chart below), and free standard shipping for all orders $100+ so fill up that shopping bag! Keep in mind that your shipping is calculated off of your discounted subtotal (total AFTER sale items have been reduced and coupon codes have been applied!) and does not include tax.

**Expedited Shipping is currently available to all 50 US States.

**Expedited Shipping is currently not available to PO Boxes, APO/FPO, and US territories.

Domestic Processing Times

Standard Orders
For standard shipping: Once your order is successfully submitted, our fabulous team will work hard to get your order packed and ready to ship to you within 2 business days. Then, our favorite mail carriers do their thing and it should be in your hands in 3 to 5 additional business days!

For Expedited Shipping: If you order is successfully submitted before 1 PM EST on business days (Monday-Friday), then our fabulous team will work hard to get your order packed and shipped out to you that day! Then, our favorite mail carriers do their thing and it should be in your hands in 1 to 2 additional business days depending on the expedited option that you choose!

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events, peak shopping days, and holidays. If you need to receive your package by a specific date, you can always contact customer service for help in choosing the best shipping method to receive it on time! We do not ship on Saturdays or Sundays.

Monogram Orders
For standard shipping: Once your order is successfully submitted, our fabulous team will work hard to get your order packed and ready to ship to you within 5 business days. Then, our favorite mail carriers do their thing and it should be in your hands in 3 to 5 additional business days!

For Expedited Shipping: If your order is successfully submitted before 10 AM EST on business days (Monday-Friday), then our fabulous team will work hard to get your order packed and shipped out to you that day! Then, our favorite mail carriers do their thing and it should be in your hands in 1 to 2 additional business days depending on the expedited option that you choose!

We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events, peak shopping days, and holidays. If you need to receive your package by a specific date, you can always contact customer service for help in choosing the best shipping method to receive it on time! We do not ship on Saturdays or Sundays.

Pick Up In-Store

When can I pick up my order?

Standard Orders
We need 1 business day to process and complete your order, but don't worry! You'll receive an email notification as soon as it's ready to go home with you!

Customization Orders
We need 5 -7 business day to process and complete your order, but don't worry! You'll receive an email notification as soon as it's ready to go home with you!

Can I add or remove items from my order if it is pickup in-store?

If you need to make any changes to your order, please contact us at shopattaylors@gmail.com as soon as possible. Making a change may delay when your order is ready for pickup, but it's our goal to make things right as soon as possible!

I accidentally selected "Pickup In-Store". Can I change this to ship to my address?

Please contact us at shopattaylors@gmail.com as soon as possible to make changes to your order! We'll do our best to get your goodies to you as soon as we can!

Returns

How long does it take to process my return?

Once the delivery man drops off your return at our warehouse, your return will be processed within 5-7 business days. A sparkling, ready-to-be-spent gift card will be issued via email to the address used to place the original order.

Can I return or exchange items that were purchased on sale?

All sale items are final and cannot be returned. We know, it’s a bummer. But at least you got a great deal on that amazing item!

You can view our Return Policy for more information.

 

Can I return or exchange monogrammed items?

Regretfully, we cannot remove monograms from products. Because initials are somewhat unique to individuals, we are unable to accept returns or exchanges for monogrammed items.

I returned an item and have not received my gift card code yet! What do I do?

If you have not received an email with your gift card code 10 business days after we have received it here, please let us know! You can shoot us an email at shopattaylors@gmail.com or call us at (912) 764-7395 Monday-Friday 9:00AM-10:00PM EST. Keep in mind that sometimes the email may filter into your junk or spam folder! Also, note that the email with your gift card code is sent to the email that was used when ordering.

General

I’m in love with something that’s out of stock in my size! What can I do?

There is a certain devastation that goes along with finding out that the perfect pants you had your heart set on are sold out. However, hope is not lost! We may be able to get them back!

To sign up to be notified when/if an item is restocked click on the out of stock item, select your size, enter your email in the field and click "Notify Me"!

Do you have gift cards?

We sure do! You can purchase gift cards here. We’ve heard it’s a very popular gift!

How will my eGift Card be sent to the recipient?

All eGift Cards are sent electronically via email. We do not offer physical Gift Cards to be purchased online at this time.

Does my gift card code or store credit expire?

Gift card codes and store credit codes will expire five years from the date issued.

Do you have any store locations?

Yeah, girl… it’s your couch! (Or your beach towel… or the subway… or the elliptical!) We’re an online and brick-and-mortar boutique, which means you can shop with us 24/7! Go ahead, get your shop on.

We also have a store in Statesboro, Georgia. Come visit us soon!

shopattaylors@gmail.com
Mon - Friday: 9am - 11pm EST
Saturday: 10am-6 pm EST
Sun: 12-6 pm EST

  

Customizations

Which items can I monogram?

Only certain items can be monogrammed. To see a list of all products that offer monogramming, click here.

Can I purchase an item without a monogram?

All products that offer monogram can be purchased as blanks. Simply skip the monogram information step and proceed as a standard order!

How much does adding a monogram cost?

Monogram costs may vary. The additional cost to monogram a product will be listed on its product detail page.

How will my initials display on my monogrammed product?

The standard personalization style we suggest is a 3-letter monogram with the middle letter representing the last name and being larger in size. The space to the left of the last name initial holds the initial for the first name, the space to the right holds the initial for the middle name. For example, Taylor's Tanning (&) Boutique would be TBT

Do you offer other personalization styles outside of the three-letter monogram?

Currently, we only offer three-letter monogramming.